Skip to main content

Frequently Asked Questions (FAQs)

do you ship outside of Canada?

No. We are not allowed to ship Cannabis to anywhere, even inside of the province.

Unveiling CBD: What is it and how does it operate?

CBD, an abbreviation for cannabidiol, emerges as a natural element sourced from the cannabis plant. It interacts with the body’s endocannabinoid system, helping to regulate various physiological processes like pain perception, mood, and immune response. Unlike THC, CBD is non-psychoactive, meaning it doesn’t cause a “high” feeling.

Are your CBD products legal in Canada?

Yes, all our CBD products comply with Canadian regulations and are legal for sale and consumption in Canada. We prioritize sourcing CBD from licensed Canadian farms, ensuring compliance with local laws.

How do I know which CBD product is right for me?

Selecting the ideal CBD product relies on your unique requirements and inclinations. Count on our skilled team to help you discover the precise match. Feel free to reach out to our customer support, and we’ll guide you through our selection to make an informed decision.

Are your products tested for quality and safety?

Absolutely! Quality and safety are paramount to us. All our products undergo rigorous third-party lab testing to ensure their purity, potency, and absence of harmful contaminants. We are committed to providing you with the highest-quality CBD products you can trust.

How do I track my order?

After we process and ship your order, an email confirming your order along with a tracking number will be on its way to you. You can use this number to monitor your package’s status and estimated delivery time.

What is your return policy?

We stand by the quality of our products, and customer satisfaction is our priority. If you encounter any issues with your order, please contact our support team within 2 days of purchase for assistance. We offer hassle-free returns and exchanges for eligible items.

Can I use CBD products with other medications?

If you are taking prescription medications or have underlying health conditions, it is essential to consult your healthcare provider before using CBD products. CBD may interact with certain medications, and professional advice will ensure your safety and well-being. Your healthcare provider can assess potential interactions and provide personalized recommendations based on your medical history and current medications.

Can I use CBD products while pregnant or breastfeeding?

As a precautionary measure, we recommend consulting your healthcare provider before using CBD products during pregnancy or while breastfeeding. The effects of CBD on pregnancy and lactation are not yet fully understood, and it is essential to prioritize the well-being of both you and your baby.

How can I contact your customer support?

Our customer support team is readily available to assist you with any inquiries or concerns. You can reach out to us through multiple channels to ensure you get the help you need promptly:

  • Live Chat: Visit our website and engage in live chat with one of our friendly representatives during business hours. We’re here to answer your questions in real-time and guide you through your CBD journey.
  • Email: Drop us an email at, and we’ll respond as soon as possible. Feel free to share the details of your query, and we’ll provide comprehensive assistance.
  • Phone: For more immediate support, you can call our dedicated customer support hotline at 905-885-0420. Our knowledgeable team members will be happy to address your concerns over the phone.

Do you offer international shipping?

Currently, we only offer shipping within Canada. We are committed to delivering our premium CBD products to Canadian residents, ensuring they receive top-notch service and timely deliveries.

What payment methods do you accept?

To offer convenient and secure payment options, we accept various payment methods, including major credit cards (Visa, MasterCard, etc.) and electronic payment platforms. Rest assured that all transactions are processed with the utmost security to protect your personal information.

Can I earn reward points on gift card purchases?

Unfortunately, reward points are not applicable to gift card purchases. However, once the gift card is used to buy products, the recipient can earn reward points based on the purchase amount.

Are there age restrictions for purchasing CBD products?

Yes, to comply with legal requirements and ensure responsible consumption, you must be of legal age to purchase CBD products in your province or territory. Please check the local regulations before placing an order.

Can I use Best Cannabis products for medical purposes?

Our CBD products are not intended to diagnose, treat, cure, or prevent any medical conditions. While many individuals use CBD as part of their wellness routine, we recommend consulting your healthcare provider for advice on using CBD for specific medical purposes.

How often do you update your product selection?

We are committed to providing our customers with the latest and most diverse CBD products available. We regularly update our product selection to introduce new offerings, limited editions, and innovative formulations to cater to evolving preferences.

How should I store my CBD products?

Proper storage of CBD products is essential to maintain their quality, potency, and effectiveness over time. Here are some tips on how to store your CBD products:

  1. Keep Away from Sunlight: Store CBD products in a cool, dark place away from direct sunlight. Sunlight and UV rays can break down cannabinoids and other compounds, potentially reducing the product’s effectiveness.
  2. Avoid Heat and Humidity: CBD products should be kept in an environment with stable temperatures. Avoid storing them near sources of heat, such as stoves, ovens, or radiators. High temperatures can cause the CBD to degrade and reduce its potency.
  3. Seal Containers Tightly: Ensure that the containers or packaging are tightly sealed after each use. Properly sealing the products prevents air and moisture from getting inside, which can lead to contamination or reduced potency.
  4. Use Original Packaging: Whenever possible, keep CBD products in their original packaging. Manufacturers design the packaging to protect the product from external elements, ensuring its longevity and potency.
  5. Avoid Freezing: While freezing CBD products won’t necessarily harm them, it may cause some products, like oils or tinctures, to thicken or change in consistency. This can make dosing challenging and affect the overall experience.
  6. Separate From Strong Odors: CBD products can absorb odors from their surroundings. It’s best to store them away from strong-smelling substances like perfumes, cleaning agents, or spices to preserve their original flavor and scent.
  7. Keep Out of Reach of Children and Pets: Store CBD products in a secure location, out of reach of children and pets. CBD products are not intended for use by minors or animals, and accidental ingestion can be harmful.

By following these storage guidelines, you can ensure that your CBD products remain potent and effective throughout their shelf life. If you have specific storage recommendations for a particular product, refer to the packaging or consult the manufacturer’s instructions.

What do I need to present at the time of Pick Up?

All pre-paid orders at the time of Pick Up must present their method of payment that was used to place the order.

Do I have to pay for Delivery?

Delivery Fee may apply and varies based on order value and delivery location.

  • Port Hope delivery is free with a minimum purchase of $60
  • Bewdley and Gores landing deliveries are $10 with a minimum purchase of $100
  • Cobourg and Baltimore delivery are $7 with a minimum purchase of $80